Privacy Policy

At Alamaya Aesthetics Ltd], we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you use our services.

• Personal Information: When you book an appointment, fill out a consultation form, or make a purchase, we may collect personal information such as your name, contact details, date of birth, and payment information.
• Medical Information: For certain treatments, we may collect medical information, including health history, medications, and allergies, to ensure the safety and efficacy of our services.
• Website Usage Data: When you visit our website, we may collect data about your interactions, including IP address, browser type, pages viewed, and the date and time of your visit. This information helps us improve our website and services.

• Service Provision: We use your personal and medical information to provide our aesthetic services, including booking appointments, conducting consultations, and performing treatments.
• Communication: Your contact information may be used to send appointment reminders, follow-up communications, and promotional offers. You can opt-out of marketing communications at any time.
• Payment Processing: Payment information is used to process transactions for services and products. We do not store your payment information after the transaction is completed.
• Website Improvement: Website usage data is used to monitor and improve the performance of our website and tailor your online experience.

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors and IT support. These providers are obligated to protect your information and use it only for the purposes specified by us.
• Legal Obligations: We may disclose your information if required by law or if we believe that such action is necessary to comply with legal processes, protect our rights, or ensure the safety of our clients and staff.

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure storage, and access controls.

We retain your personal and medical information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. When your information is no longer needed, we will securely delete or anonymize it.

• Access and Correction: You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete.
• Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
• Opt-Out: You have the right to opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site. You can control cookie preferences through your browser settings.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

• Phone: +254112409283
• Email: info@alamaya.co.ke
• Address: 12 Kyuna Road, Westlands, Nairobi, Kenya